Returns and Exchanges Policy
At yzzaab.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our returns and exchanges policy makes it easy for you to return or exchange products.
Free Returns and Exchanges
- 30-Day Return Policy: You may return items within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Free of Charge: We offer free returns and exchanges on all orders. Simply contact our customer service team, and they will guide you through the process.
How to Initiate a Return or Exchange
- Contact Us: Reach out to our customer service team at service@yzzaab.com or call us at +86 15937202916 to initiate a return or exchange. Provide your order number and details about the product you wish to return or exchange.
- Prepare Your Return: Securely pack the item(s) in the original packaging with all tags and accessories included.
- Ship the Item: Use the return address provided below to send the item back to us. We recommend using a trackable shipping service to ensure your return is received.Return Address:Room 802, No. 20 Xiaobian Street, Chang'an Town, Dongguan City, Guangdong Province, China
Conditions for Returns and Exchanges
- Items must be unused, unworn, and in the same condition that you received them.
- Products must be returned in their original packaging with all tags attached.
- For hygiene reasons, certain beauty products may not be eligible for returns if they have been opened or used.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain amount of days.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process as outlined above and place a new order for the desired item once your return is processed.
Need Help?
Our customer service team is available 24/7 to assist you with any questions or concerns. Please feel free to reach out at any time.
Thank you for choosing yzzaab.com. We are committed to providing you with a seamless shopping experience and look forward to serving you again.
